Ok, so you're using the Caption.Ed Windows Desktop app, and it's either not picking up what you're saying or it's not picking up what other attendees of a video call are saying? If so then read on.

Lets do a few checks:

> Ensure you have a good internet connection, you can check your connection here.

> Make sure you're using the latest version of Caption.Ed. You can download the latest version at the bottom of caption-ed.com

> Make sure you have credit on your account. You can see this on your dashboard here

> Start the media and ensure you've not muted the media.

> Open the app and press 'start'

> You should see a captioning bar appear on screen and text appearing.

Still not detecting audio?

We'll need to make sure you're system sound settings are set up correct. Please follow these steps:

1. Navigate to "Change System Sounds"

You can find this by searching for it in the bottom left of your screen.

2. Select the Recording Tab and then select the Microphone you're using and click Properties

3. Check the checkbox titled "Listen to This Device"

Then click Apply and OK

4. Restart Caption.Ed and select "Desktop" as the Audio Source

If you find that you're still facing an issue, please get in touch with our helpful team.

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