FAQ's
- How many minutes are available in the free trial ?How to change the language through the browser
- Transferring Your License Under the Access to Work Scheme
- How do we help our users with there technical issues ?
- How to find your usage history
- Customer Data Deletion Process
- Using Caption.Ed on a mobile phone/ table - FAQ
- What languages can you caption using Caption.Ed ?
- Export HTML to IdeaMapper
- I'm worried about my name appearing on my Scribe - what can I do ?
- How to change your workspace
- How to configure the Custom Directory
- How to book a support video call
- Do speaker labels get exported when exporting your transcript ?
- Can I add the transcript from Caption.Ed to a video file ?
- What to do if your license key is not working ?
- Can you pause during a live session ?
- Is there training available for Caption.Ed ?
- How many minutes are available in the free trial ?
- How many attempts at my password do I get before i'm locked out ?
- Can I download and save the audio / video file from my session ?
- How do I access my saved sessions ?
- Can I download or export the audio from my transcript ?
- Why can't I use the Caption.Ed Google Chrome Extension ?
- What browser is best for Caption.Ed ?
- Benefits for a University using Caption.Ed
- Where are the Audio Drivers installed for the Desktop Application on MacOS
- Do I need a separate license for using Caption.Ed on mobile versus desktop ?
- How to find what version of the Desktop App you're using ?
- How does Scribe work ?
- Why won't my session load ?
- What to do once you've reached your transcription limit
- Do I need an internet connection for Caption.Ed to work ?
- Can you use Caption.Ed on multiple devices ?
- Contacting Customer Support
- How Caption.Ed can support your academic staff and students
- What is Data Retention ?
- Can I remove the timestamp from my transcript once i've exported it ?
- What Mobile Browser can I use Caption.Ed on ?
- I have redeemed my license but it is taking me to a free trial ?
- How accurate is Caption.Ed ?
- Webinar : Live support and Q&A for Users
- How to book a support call