Why can't Caption.Ed Scribe record my Zoom meeting?

There are a few reasons why Caption.Ed Scribe may not be able to record your Zoom meeting and, therefore, not be able to generate captions. You can use this guide to troubleshoot why your Caption.Ed Scribe didn't record any captions.

The host is not present

Sometimes, Caption.Ed Scribe will join your meeting, but the meeting hasn't started yet because the host isn't present in the meeting, so it cannot request permission to record it.

You can request that the host allow the recording of the Zoom meeting once it has started and the host is present.

Once permission has been given, then you will be able to see captions being generated.

The host is a Zoom Room

If a Zoom Room has claimed the host, then Caption.Ed Scribe will not be able to record the meeting and generate captions. A human will need to reclaim the host from a Zoom Room for captions to be generated.

Once a human has claimed the host, then Caption.Ed Scribe will generate captions after a user requests permission to record.

Webinar's and breakout rooms 

Caption.Ed Scribe is not compatible with webinars or breakout rooms so if you are using this option within Zoom then please use our Caption.Ed App and enable the microphone and system audio in order to capture these meetings.