Caption.Ed
Get all of the knowledge and information you need about Caption.Ed.
Getting Started
- What is Caption.Ed?
- How to reset your password?
- Changing your name and email address
- How to redeem a license key if you have already created an account
- Mobile requirements for Caption.Ed
- Redeeming a license key
- IP Addresses to Allow in your Firewall
- Domains to allow in your Firewall
- Browser requirements for Caption.Ed
- MacOS Requirements for Caption.Ed
- What is MFA & How Does It Work?
- How to activate your Caption.Ed account
- Windows Requirements for Caption.Ed
How to Start Captioning
- How to record a meeting using the browser and microphone
- How to invite Caption.Ed Scribe to your Microsoft Teams meeting
- Invite Caption.Ed Scribe to Zoom Meeting
- How to Invite Caption.Ed Scribe to your Google Meet Meeting
- Downloading the Desktop App
- Creating a Teams Meeting for an existing event in Outlook
- Glossary for Caption.Ed
- Download Caption.Ed from Microsoft Edge
- Download Caption.Ed from Google Chrome on macOS
- What is Caption.Ed Scribe for online meetings?
- How to undo and redo edited parts of the transcript.
- How to Change Language within Caption.Ed
- Setting up your Session
- Opening Caption.Ed for the First Time
- Caption.Ed Scribe Permissions for Zoom
- How to Grant Safari (Mobile) Permission to use Microphone
- How to Grant Safari (Desktop) Permission to use Microphone
- How to Grant Microsoft Edge (Desktop) Permission to use Microphone
- What is Caption.Ed Scribe for Microsoft Teams?
- Setting up your Zoom Account
- How to Grant Google Chrome (Desktop) Permission to Use Microphone
- What is Caption.Ed Scribe for Google Meet?
- What is Caption.Ed Scribe for Zoom?
Managing your sessions
- How to upload media to be transcribed
- How to share your live recordings
- How to share your recording
- Caption.Ed AI Summaries: How to use in Education?
- What are AI Summaries
- How to download the latest version of Caption.Ed
- How to change the theme
- How do you search for a word in your transcript
- Keyboard Shortcuts
- How to log into Caption.Ed in the browser
- How to update and change speaker labels
- How to download your transcript
- What files can you attach to your notes section within Caption.Ed?
- How to change a transcribed word
- Attaching a PDF slideshow to a notes-only session
- How to delete a session
- How to rename a session
- Formatting Notes - Bold, Underline, Bullet Points & Headings
- How to export your notes
- How to generate an AI summary
Organisation Administration
- Inviting a new user to your organisation in Caption.Ed
- Blocking websites within an organisation
- Uploading your organisation's logo
- Setting a usage cap
- Deploying Caption.Ed for an Organisation
- Seats Admin Guide
- How to add custom vocabulary?
- Can Caption.Ed allow access via Single Sign-On (SSO)?
- Exporting usage data
- Reporting Dashboard: Explained
- Assigning tasks
Pricing & Subscriptions
- How to change your subscription
- How to view your invoices for your subscription
- I've run out of minutes, what should I do?
- How to Order a Access to Work (AtW) Caption.Ed License
- Caption.Ed from your school, university or workplace
- How to cancel your subscription
- How to update your card details
- Caption.Ed from the Disabled Students' Allowance (DSA) or Access to Work (AtW)
- Caption.Ed for Personal Use
Recommended Microphones for Caption.Ed
- Using Caption.Ed with Phonak Devices
- Boyalink Microphone - Summary
- HYPERX SoloCast - Summary
- HMKCH Wireless Lavalier - Summary
- HMKCH Wireless Lavalier - Performance
- HMKCH Wireless Lavalier - Look & Feel
- Sunity Lapel Mic - Performance
- Sunity Lapel Mic - Ease of Setup
- Boyalink - Ease of Setup
- HYPERX SoloCast - Ease of Setup
- HYPERX SoloCast Look & Feel
- Boyalink - Look & Feel
- HYPERX SoloCast - Value for Money
- Sunity Lapel Mic - Summary
- Andrea Communications Shotgun Mic
- Alvoxcon UM 310 PRO
- HMKCH Wireless Lavalier - Value for Money
- HMKCH Wireless Lavalier - Ease of Setup
- Sunity Lapel Mic - Value for Money
- Sunity Lapel Mic - Look & Feel
- Boyalink - Compatability
- Boyalink - Performance
- Boyalink - Value for Money
- HYPERX SoloCast - Performance
Reseller Guides
Assessor Guides
Troubleshooting Caption.Ed
- Fixing Google Chrome (Mobile) Microphone Permissions
- How to get your Caption.Ed desktop app error logs
- Why are captions not appearing even though there’s speech?
- How to reset the Caption.Ed desktop app
- "The media could not be loaded, either because the server or network failed or because the format is not supported" error message
- Why does my Mac computer try and get captions from my iPhone, and not my headset?
- What to do is my audio is not being picked up?
- Optimising your Laptop Microphone to Generate the Best Captions
- How can a Zoom Admin remove the Caption.Ed Scribe app from the account?
- The speaker labels during the meeting isn't accurate
- If you've recorded a session and found that the session audio is echoing and/or the caption quality is terrible, then read on.
- Fixing Safari (Mobile) Microphone Permissions
- Fixing Google Chrome (Desktop) Microphone Permissions
- Caption.Ed Scribe left my meeting halfway through the meeting
- Why can't Caption.Ed Scribe record my Zoom meeting?
- Fixing Microsoft Edge (Desktop) Microphone Permissions
- Using a Headphone Jack Microphone to Generate Captions
- Optimising your Mobile Microphone to Generate the Best Captions
- Fixing Safari (Desktop) Microphone Permissions
- Tips for the Best Audio Quality for Captioning
- Connecting your Hearing Aid for Captioning
FAQs
- How to change the language through the browser
- Transferring Your License Under the Access to Work Scheme
- How do we help support our users with their technical issues?
- How to find your usage history
- Customer Data Deletion Process
- 📱 Using Caption.Ed on a mobile phone / tablet – FAQ
- What languages can you caption using Caption.Ed?
- Export HTML to IdeaMapper
- I'm worried about my name appearing on my Scribe - what can I do?
- How to change your workspace
- How to configure the Custom Dictionary
- How to book a support video call
- Do speaker labels get exported when exporting your transcript?
- Can I add the transcript from Caption.Ed to a video file?
- What to do if your license key is not working?
- Can you pause during a live session?
- Is there training available for Caption.Ed?
- How many minutes are available in the free trial?
- How many attempts of my password do I get until I am locked out?
- Can I download and save the audio/video from my session?
- How do I access my saved sessions?
- Can I download or export the audio from my transcript?
- Why can't I use the Caption.Ed Google Chrome Extension?
- What browser is best for Caption.Ed?
- Benefits for a University using Caption.Ed
- Where are the Audio Drivers installed for the Desktop Application on MacOS?
- Do I need a separate license for using Caption.Ed on mobile versus the desktop?
- How to find what version of Caption.Ed Desktop App you are using?
- How does Scribe work?
- Why won't my session load?
- What to do when you've reached your transcription limit
- Do I need an internet connection for Caption.Ed to work?
- Can you use Caption.Ed on multiple devices?
- Contacting Customer Support
- How Caption.Ed can support your academic staff and students
- What is Data Retention?
- How to Change the Theme on the Desktop App
- Can I remove the time stamp in my transcript when I've exported it?
- What Mobile Browsers can I use Caption.Ed on?
- I have redeemed my license but it is taking me to a free trial page?
- How Accurate is Caption.Ed?
- Webinar: Live Support and Q&A for Users
- How to Change the Font Size when Captioning
- How to book a support call